The Process

Clear steps from contact to handover.

How it works

Step 01

Initial contact

Get in touch by phone, email, or the contact form and tell us about your property. We'll discuss feasibility and arrange a free site visit — no obligation.

1 / 6
0
hidden fees across
all our projects

Process is what separates
good from great

Most renovations don't go wrong because someone laid a tile badly. They go wrong because nobody planned properly, nobody picked up the phone, or someone changed something on site without telling you.

We run our jobs the other way round. You stay in the loop, every number is on paper before we start, and the job you get is the job we agreed on. That's it.

Always contactable

Call us, message us, drop by the site. You'll get a straight answer, usually the same day.

Everything in writing

Every quote, every change, every agreement gets written down. No "I thought we said" arguments later.

We respect your time

We turn up when we said we would and we leave when we said we would. Simple as that.

Before you get in touch

A few questions we're commonly asked before a project starts.

How long does a typical kitchen renovation take?

Most kitchen renovations take between 8 and 14 working days depending on the scope. Full layout changes or larger kitchens may take slightly longer. We'll give you a precise timeline in your quote.

Do you provide the materials or do I source them myself?

Both options are available. We can supply and source materials, or you can purchase your own and we'll install them. Many clients prefer a mix — we source tiles and we fit their chosen units.

Can I stay in the property during the renovation?

In most cases, yes — especially for single-room renovations. For full refurbishments, it can be more disruptive. We'll advise honestly based on the scope and give you realistic expectations.

What happens if something changes mid-project?

Any changes to the agreed scope are discussed with you first and confirmed in writing before we proceed. There are no hidden extras added without your knowledge or approval.

Ready to start the process?

Get in touch today and we'll arrange a free, no-obligation site visit. The first step costs you nothing.