Privacy Policy

Last updated: April 2026

1. Introduction

SBB Group ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data in connection with our renovation services.

Company Details:

  • Name: SBB Group
  • Company Number: 08931757
  • Registered Address: Savoy House, Savoy Circus, London W3 7DA
  • Email: contact@sbbgroup.co.uk
  • Phone: 07824 729573

We are the Data Controller responsible for your personal data under the UK GDPR and Data Protection Act 2018.

2. What Personal Data We Collect

We collect personal data in the following ways:

2.1 Information You Provide Directly

  • Contact Form: Name, email address, phone number, address, project description
  • Quote Requests: Property details, service requirements, timeline preferences
  • Email Communication: Any information you include in emails to us
  • Phone Calls: We may record details of conversations about your project
  • Contract & Invoicing: Payment details, bank account information for refunds

2.2 Information Collected Automatically

  • Website Usage: IP address, browser type, pages visited, time spent on site
  • Cookies: See our Cookies Policy for details
  • Google Analytics: Non-personally identifiable analytics data

2.3 Information from Third Parties

  • Credit reference agencies (for payment verification)
  • Insurance companies (for project claims)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under UK GDPR:

  • Contract: Necessary to provide renovation services and fulfill contractual obligations
  • Consent: Your explicit consent for marketing emails (which you can withdraw anytime)
  • Legal Obligation: To comply with tax, health & safety, and accounting regulations
  • Legitimate Interest: To improve our services, prevent fraud, and maintain business operations

4. How We Use Your Data

We use your personal data for:

  • Providing renovation quotes and services
  • Processing payments and issuing invoices
  • Communicating about your project
  • Health & Safety compliance on your property
  • Sending service reminders and project updates
  • Customer support and complaint handling
  • Marketing communications (with your consent only)
  • Improving our website and services
  • Complying with legal and regulatory obligations
  • Insurance claims and dispute resolution

5. Who We Share Your Data With

We may share your personal data with:

  • Subcontractors: Plumbers, electricians, tilers (only information necessary for your project)
  • Payment Providers: Card processors, Stripe, PayPal (if used)
  • Insurance Companies: For project insurance and claims
  • Accountants & Tax Advisors: For financial compliance
  • Legal Advisors: If disputes arise
  • Local Authorities: Building regulation submissions if required

We do NOT sell your data to third parties for marketing purposes.

6. International Transfers

Your data is primarily processed in the United Kingdom. If we transfer data outside the UK, we ensure adequate safeguards are in place (Standard Contractual Clauses or adequacy decisions).

7. Data Retention

We retain your personal data for:

  • Contract Data: For the duration of the contract + 6 years (for accounts/tax purposes)
  • Marketing Data: Until you unsubscribe
  • Website Analytics: 26 months (Google Analytics default)
  • Cookies: See Cookies Policy for specific durations

8. Your Rights Under UK GDPR

You have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of your data (where legally possible)
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Opt out of marketing and certain processing
  • Right to Withdraw Consent: Withdraw consent for marketing anytime

To exercise any of these rights, contact us at contact@sbbgroup.co.uk or 07824 729573.

9. Security & Protection

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss:

  • Encrypted email communications
  • Secure contact forms (HTTPS)
  • Password-protected client records
  • Staff data protection training
  • Restricted access on a need-to-know basis

However, no transmission of data over the internet is 100% secure. We recommend you also protect your devices and passwords.

10. Complaints & Contact

If you have concerns about how we process your data, contact us first:

SBB Group Data Contact:
Email: contact@sbbgroup.co.uk
Phone: 07824 729573
Address: Savoy House, Savoy Circus, London W3 7DA

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: https://ico.org.uk
Phone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any changes by posting the new policy on this page and updating the "Last updated" date above. Your continued use of our website signifies acceptance of any changes.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.